Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather details you choose to share. This may include your name, company name, email address, phone number, delivery addresses, and any specific preferences for your event. We also collect payment details when you place orders, though processing occurs securely via our payment partners.

For our corporate clients, additional business details such as company registration information, preferred delivery timings, and budget needs may be collected to tailor our service to your requirements.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate the site. We use this to improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver excellent customer care. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure you’re satisfied with our service.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and responding to inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance purposes

We also utilize aggregated, non-personal information to analyze market trends and refine our operations. For example, we may study which types of arrangements are most popular in different seasons to better manage our inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that may interest your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing use. Your data stays within our company ecosystem and is shared only when necessary to provide our services or to comply with legal obligations.

We collaborate with trusted service providers who help us deliver our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with tax rules, licensing requirements, and other legal obligations applicable to our operations in London and throughout United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple protective layers. Our systems employ encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

We also enforce physical security for our offices and limit access to personal information to staff who need it to perform their duties. Our team receives ongoing training on privacy practices and data handling.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store complete credit card numbers on our systems—the information is handled by certified processors who specialize in secure financial transactions.

While we maintain strong protections, no system is entirely immune to risk. We continuously monitor and update our security practices to address evolving threats and uphold high protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You may request to view what we hold about you, request corrections to inaccuracies, or request deletion of your data where allowed by law.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain information only for as long as necessary for business purposes and legal obligations. Order records are kept for accounting and warranty needs, while marketing preferences remain until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for the site to function properly—they enable basic features like navigation and secure access. These cookies do not collect personally identifiable information and are activated automatically when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This information is collected in aggregate form and does not identify individuals.

You can manage cookie settings through your browser. Disabling certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If Soft Matrix Harbor undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will notify you of such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we would ensure your information is either securely transferred to a successor entity with appropriate privacy protections or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When major changes occur, we will inform you by email or by posting a notice on our website before they take effect.

Minimal updates for clarity or administrative adjustments may be made without prior notice. Please review this policy occasionally to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently gathered information from someone under 18, we will delete that information promptly.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom's jurisdiction. However, some service providers may handle data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.